Effective Date: 10th Aug 2025

This Privacy Policy explains how Humberstone Property LTD (“we”, “our”, or “us”) collects, uses, and protects the personal information you provide when you use our website www.humberstoneproperty.co.uk and related services.

1. Information We Collect

· Contact details such as name, email address, phone number, and postal address.

· Booking information such as check-in/check-out dates, number of guests, and payment details.

· Communications you send us via email, forms, or social media.

· Technical information such as IP address, browser type, and pages visited (via cookies and analytics tools).

2. How We Use Your Information

· Process bookings and manage your stay.

· Respond to enquiries and provide customer support.

· Improve our website and services.

· Send you important updates about your booking or our terms.

· Comply with legal or regulatory obligations.

3. Legal Basis for Processing

· Contract – to fulfil a booking or provide requested services.

· Legal obligation – to comply with applicable laws.

· Legitimate interests – to improve our services and protect our business.

· Consent – where you opt-in to marketing communications

4. How We Share Your Information

· Service providers (e.g., payment processors, booking platforms, cleaners) who assist in delivering our services.

· Law enforcement or regulators if required by law.

5. Data Retention

· We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

6. Your Rights

· Access the personal data we hold about you.

· Request correction of inaccurate data.

· Request deletion of your data (where applicable).

· Object to or restrict our processing.

· Withdraw consent for marketing at any time.

· Data portability.

7. Cookies

· Improve site performance.

· Analyse visitor usage.

· Remember your preferences.

8. Security

· We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. 

9. Links to Other Websites

· Our website may contain links to other sites. We are not responsible for the privacy practices of those sites.

10. Contact Us

· Humberstone Property LTD

· Email: karey@humberstoneproperty.co.uk

· Phone: 07494 507420